EFI Field Service Engineer in telecommuter, Spain
Field Service Engineer
Tracking #: 3993
Location: Spain - telecommuter
Position Type: Full-Time/Regular
WE are Self-starters , WE are Passionate , WE are Relationship builders , WE are Innovative , We are Nimble , and WE are Transparent …
WE are SPRINTers ! We believe in challenging you, then providing you the room and flexibility to deliver.
EFI islooking for a Field Service Engineer to join our Business Unit in Spain. In this role you will travel across Spain but also other parts of Europe to provide customer support but also to US for training and knowledge transfer. It is expected to travel in this role up to 75% on a short notice.
EFI is the world leader in digital imaging and print management solutions for commercial and enterprise printing. This is a great opportunity to work with technology that is central to what makes us successful.
Main duties and responsibilities
•Provide on-site installation and setup of all printers associated with the Inkjet product lines;
•Give initial and on-going formal customer operator and printer maintenance training;
•Provide periodic on-site trouble-shooting and repairs on printers that my be experiencing complex electrical, mechanical or pneumatic problems;
•Provide detailed technical feedback and liaise on a regular basis with our customer call center;
•Provide service & support to exhibitions;
•Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance in order to pinpoint the necessary solutions to reported issues;
•Participate in after hours support activities on a rotating basis.
•Minimum two-years mechanical/electrical engineering qualification;
•Previous work experience in mechanical, digital and electronic technology;
•Demonstrated strong commitment to customer satisfaction;
•Ability to trouble-shoot electrical and mechanical problems to the component level;
•Very good knowledge of PC, Macintosh desirable;
•Knowledge of large format printers and/or presses and printing applications desirable;
•Knowledge of inkjet printing, color theory;
•Proven ability to provide training;
•Good communication skills, team-player;
•Flexible for traveling within the territory and sometimes abroad, on very short notice;
•Fluent in English and local language;
We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.